CardsWallet Support
Need help? We're here for you. Since CardsWallet operates entirely offline, please review the FAQ below before reaching out.
Email Support
Reach out to our support team directly. We typically respond within 24-48 hours during business days.
admin@mtaden.comData Recovery
Because CardsWallet is Zero Data Retention (ZDR), we do not have access to your PIN or data. We cannot reset your PIN.
Read our Privacy PolicyFrequently Asked Questions
I forgot my PIN. Can you reset it?
No. Because CardsWallet uses strict Zero Data Retention (ZDR) and stores everything encrypted on your device, we have absolutely no access to your PIN or your data. If you lose your PIN, you will need to delete and reinstall the app, which will permanently erase the vault.
Does the app work without an internet connection?
Yes. CardsWallet does not even contain the code required to connect to the internet. All features are fully functional in airplane mode.
How do I backup my data?
You can manually export an encrypted backup file from the Settings tab inside the app. You can save this file to your iCloud Drive, Files app, or send it via AirDrop. To restore, simply open that file on a device with CardsWallet installed.